Mark Andy names VP of advanced customer support

Mark Andy has appointed Steve Luedke as vice president of advanced customer support. Luedke joins Mark Andy with a deep well of experience in the label and packaging industry, bringing more than 26 years of expertise from his tenure at WS Packaging, now part of Multi-Color Corporation.

In his new role, Luedke will lead Mark Andy’s newly launched end-to-end support program, MA 360 Support, providing customer support from pre-press to finishing operations. His focus will be on helping customers increase the utilization and ROI of Mark Andy’s flexo and digital hybrid presses, and finishing machines, by bringing a team of cross-functional experts to the table. Luedke’s first-hand experience in converting coupled with Mark Andy’s capabilities in process optimization, software tools, application development and workflow will ensure customers get the most from their converting processes.

Luedke’s career in the industry has included a wide range of roles including business and market development management, engineering management, and technical sales, with extensive hands-on involvement in product development, particularly in the realm of flexo systems and digital hybrid presses.

Luedke said: ‘I’m excited to hit the ground running at Mark Andy and leverage my experience to support our customers’ growth. I believe my background will allow me to build strong partnerships with our clients, helping them optimize their businesses with the right tools and solutions from Mark Andy. Our goal is not just to be another vendor but to be a true partner in their success.’

Duane Pekar, CEO of Mark Andy, added: ‘We are thrilled to have Steve join us at Mark Andy. His extensive experience and unique perspective from his time on the converter side will be invaluable as we continue to drive innovation and growth. We know that our customers’ success is our success. Steve’s approach to customer support aligns perfectly with our commitment to providing our clients with not only the best products but also the best overall experience in the industry.’

Luedke’s arrival at Mark Andy coincides with the company’s strategic initiative to relaunch Mark Andy University, a comprehensive training program, designed to provide print and service training across legacy and emerging technologies while addressing the workforce skill and turnover challenges facing our customers. This initiative is slated to begin in early 2025.