HP launches mixed reality support service

Wearing the Microsoft HoloLens 2 headset and supported by HP xRServices technology, users will get the feeling of being physically present with a virtual coach on hand to guide them through the process.

Compatible with all HP industrial printers hardware, users will be able to be trained and adapt quickly to doing tasks, guided step-by-step with their virtual HP engineer, the instructions moving with the employees to quickly direct them to the parts or problems they need to solve in a second. 

By leveraging HP’s Print OSx, managers will see how to combine the data generated from doing the work with transactional data to drive optimization and smoother productivity for the future. 

Currently, in HP’s beta launch of the program, utilized by select customers, HP xRServices also reduces the need for face-to-face meetings, more support options and faster onboarding. 

‘HP has a strong record of reinvention, always propelling customer needs as the key driver for technology advancement. Microsoft’s mixed reality solutions offer a tangible mechanism that helps drive the changing landscape of human interaction,’ commented Tracy Galloway, Microsoft's corporate vice president and COO. ‘HP and Microsoft working together on reinventing services was a clear winning formula. We are confident HP’s xRServices, and Microsoft’s HoloLens2 and Remote Assist applications will bring simplicity and ease to HP’s support operations and will be a catalyst for positive change in customer support throughout the industry.’

Haim Levit, general manager of HP Indigo and WW industrial Go to Market, added: ‘With the exponential rise in digital printing fueling the industry, customers have less time for service calls and higher production runs to meet. The way we deliver services in this ever-evolving business and work environment is changing fast, and working with Microsoft on this project was a common-sense solution. We are redefining services for the industry by providing our customers with a solution which not only saves them time but optimizes their revenue opportunities. We continue to drive the most innovative solutions in the industry as we listen to and work with our customers as their production needs change in the virtual and physical worlds.’