TSC expands on-site servicing program

By making the on-site service program available across the complete range of TSC industrial and Printronix Auto ID industrial enterprise printers, customers can now benefit from increased operational availability, higher print quality, and longer life for the hardware itself.

‘Whether you’re a large or small company, you don‘t need unpleasant surprises, in supply chain productivity, you need to keep things moving and ensure your printers are performing optimally at all times,’ said André van Swaaij, manager of services and customer solutions at  TSC Auto ID Technology EMEA.

The program can be purchased with any new TSC industrial printer and Printronix Auto ID industrial enterprise printer or added later. It helps keep devices in good order by certified TSC technicians and includes labor costs, travel expenses (up to 150kms) and genuine spare parts, extending the longevity of the printers.

Bringing service programs on TSC printers in line with Printronix Auto ID devices means TSC can now consistently and cost-effectively support both brands and enable customers to always remain at peak productivity.

‘Having tailor-made service and maintenance contracts on both TSC and Printronix Auto ID industrial and industrial enterprise printers helps companies forecast service costs over a fixed period allowing complex work to be planned and budgeted for. Faults can also be quickly and professionally resolved, and defective devices repaired at short notice or exchanged,’ added Swaaij. 

In addition to its two-year guarantee, TSC customers can also extend their warranties to three, four, or five years, providing they take out the policy within 30 days of purchasing the printer. The company offers a priority guarantee and comprehensive warranty coverage.