Jaime de Sousa joins TSC Printronix ID Technology

On February 1, 2022, de Sousa joined TSC Printronix Auto ID from Matica Technologies where he held the position of global head of Technical Support. His focus is to identify and work with new service providers in certain regions as well as develop existing ones. He will also be assessing customer satisfaction, creating protocols and standardizing the On-Site Service Program and warranties.   

 

‘He is excited to be joining TSC at such a period of growth for the company. His considerable experience and computer science engineering background will also strengthen TSC Printronix Auto ID’s technical support team,’ the company said.   

 

‘My goal is to grow and enrich the service portfolio, to increase confidence in both the products and the TSC and Printronix Auto ID brands so that, in time, we continue to be the first choice for customers, de Sousa said.   

 

The On-Site Service Program can be bought at the same time as any new TSC industrial printer or Printronix Auto ID industrial enterprise printer, or it can be purchased later. It was reportedly designed to help minimize service costs. The Program sees TSC devices maintained by certified TSC technicians and includes labor costs, travel expenses (up to 150kms) and genuine spare parts.   

 

For both resellers and customers, on-site services will help improve efficiency, help control costs and maximize profit, guarantee the availability of support and offer quick resolution of any printer issues.  

 

Amine Soubai, managing director TSC Auto ID Technology described the strategic appointment as further evidence of the company’s commitment to improving its service offerings. ‘Jaime’s sole focus will be on developing, optimizing and enhancing our technical service offers and customer service programs and his work will really complement the resources we already have.’