Mactac launches Ask Sam technical support

Mactac, a Lintec Company, introduces Ask Sam, a technical service program at Labelexpo Americas 2024 in Chicago. Labelexpo attendees can learn more about Ask Sam and engage directly with application experts at booth 143.   

Ask Sam—short for Ask Spinnaker and Mactac—embodies a major advancement in customer support, drawing on the combined strengths and technical acumen of both portfolios and synergy achieved through recent mergers, the company said. 

‘Ask Sam perfectly illustrates the stronger, more unified Mactac of today,’ said Dalia Naamani-Goldman, vice president, sales and marketing, Mactac North America. ‘With the backing of our parent company, Lintec, and the integration of recent acquisitions like Duramark, Spinnaker and Label Supply, we have built a powerhouse of industry expertise. This allows us to present our customers an even wider array of solutions, marking a new chapter in service and technical excellence.’ 

Ask Sam provides companies with easy access to Mactac’s extensive core and specialty portfolio and technical expertise. The program is specifically designed to help customers with solutions to difficult-to-solve technical problems with a strong emphasis on speed and responsiveness.  Customers can reach out to their sales or technical contact with inquiries, which are reviewed by the Mactac technical team several times a week.   

‘Ask Sam is committed to getting back to customers within 48 hours, focusing on providing solutions that fit their needs and match Mactac’s strengths,’ added Naamani-Goldman. ‘This approach ensures that responses are practical, prompt and effective.’