Futec strengthens EMEA position

To this end, Futec has introduced ‘Lean Back Pact’, a five-year extended warranty that applies to all new systems purchased from October 2017. Futec will also offer premium support and maintenance as part of a service contract. 

Futec’s European hub was established three years ago and following drupa 2016, the company has gone from strength to strength and forged relationships with partner agents in the Middle East and Benelux, growing its customer base. ‘Lean Back Pact’ is viewed as another step in strengthening Futec’s commitment to the needs of its customers in the EMEA region. 

‘Lean Back Pact recognizes that stability and efficiency are the keys to success, particularly in increasingly competitive flexo and gravure printing markets,’ said Silvio Neumann, Futec EMEA general manager. ‘We have listened to our customers and we believe the extended warranty as well as our premium service and support contracts provide the peace of mind they need in today’s business environment of narrow margins. At Futec we have always viewed our customer relationships as partnerships, and this enriched after-sales approach reflects this.

‘I believe the extended warranty period positions Futec very competitively in the market place. Our 40-year-old industry heritage and technological excellence not only enables us to offer the best 100 percent inspection solutions to print service providers, it also means we can offer the best in after-sales care, giving our customers 100 percent confidence in us.’