QuadTech makes update to customer support program

QuadTech is introducing new discounts and an enhanced set of options for its Service Advantage customer support program.

Under the Service Advantage customer support program, printers can select the level of technical support, extended warranty and preventive maintenance for their specific installation, business and budget.

Printers enrolled in Service Advantage can benefit from new discounts on parts, service, software upgrades, training, technical phone support and system-specific preventive maintenance. The availability of these discounts is determined by the support level selected by the printer – silver, gold or platinum.

The enhanced Service Advantage is available in the Americas and Europe, and will be available for other regions in the near future.

Printers interested in enrolling in the program will need to contact a QuadTech representative to discuss the customizable options and receive a price quote.

QuadTech president Karl Fritchen (pictured, top) said: ‘The new Service Advantage offerings make it easy for customers to make the most of their money by choosing the ideal level of service to fit their business.’

Ranjan Singh, QuadTech's international service manager, added: ‘Printers can access the industry's best service and support for a fixed fee, and receive valuable discounts on items that will continue to keep their equipment in top running order. Besides maximizing the efficiency of their QuadTech equipment, our customers can enjoy the peace of mind that comes from eliminating budget surprises.’

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