Bobst extends service capabilities

- Bobst committed to becoming ‘benchmark services provider’ in the package printing industry with 24/7 offering

 

- Investing in people and services to meet customer service demands, including remote diagnostics and seven-day week engineering visits

 

Swiss package printing machinery manufacturer Bobst has further strengthened its service offering across Europe with the appointment of three new technicians.

 

Mechanical technicians Gray Leach and Dan Goldthorn, along with electrician Lee Cragg, have joined the company. The trio have undergone extensive product training, including time spent training at the Bobst production facilities in Shanghai, China or in Mex, Switzerland.

 

Each of the three brings with them extensive packaging industry experience in engineering roles.

 

The appointments bring the number of Bobst technicians in the UK to 20, and reinforces its recently launched seven day a week service response.

 

The extended hours of operation, including weekends, for the Bobst UK & Ireland service support center were launched in May 2012. The center, which provides technical support over the phone and arranges service engineer interventions for Bobst equipment users, now operates longer on weekdays and from 8am to 7pm on weekends and bank holidays.

 

Alan Letford (pictured, top), national service manager for Bobst, said: ‘We're committed to becoming a benchmark services provider for our industry. To achieve this we need a range of extra resources including people out in the field.

 

‘Our three new service technicians will provide us with additional mechanical and electrical/electronic coverage, and help us deliver an enhanced service to our customers, both in terms of reactive response and in preventative maintenance.

 

Letford added: ‘With the amount of pressure that packaging manufacturers face every day we need to constantly invest in people and systems. That way we can provide the services such as remote diagnostics and seven-day week engineering visits that our customers are asking for.

 

‘Many of our of them run 24 hours a day so need technical support outside of traditional office hours. Our spare parts service has been available 24/7 for many years now and the extended times for service support compliments that. It means that customers can now get help and advice to help resolve a machine problem when it happens, or at the very least can know that the next available engineer will be on their way to them.’

 

Read more about Bobst here

Read more on press technology here

Read more news from across Europe here