Mark Andy expands presence in Mexico with service team

Mark Andy is expanding its service and aftermarket support in Mexico.

As part of this expansion, Mark Andy has established a dedicated service team in Mexico through an exclusive partnership with Canvitech, a service provider in the region. Effective immediately, the Canvitech team — led by Mark Andy’s service director in Mexico, Alfredo Hernandez — will serve as an extension of Mark Andy, operating as Mark Andy-trained service technicians. This new, enhanced service and support team will be bolstered by Mark Andy Print Products (MAPP) and ensure Mark Andy customers in Mexico receive a high level of service and streamlined access to parts and consumables.

'We recognize the importance of strengthening our service and support capabilities in Mexico,' said Duane Pekar, CEO of Mark Andy. 'With this transition, our customers will benefit from an in-country [local] team of experienced, Mark Andy-trained professionals who are deeply familiar with our full range of flexographic, digital and finishing solutions. By aligning with a trusted service provider, we are ensuring continuity while elevating the level of support available to our growing customer base.'

Through this partnership, Mark Andy is enhancing its ability to provide timely and efficient service, parts distribution and technical support. The newly established facility in Guadalajara will serve as a hub for warehousing and distributing parts and supplies, ensuring reduced lead times and improved customer response rates.

This move aligns with Mark Andy’s global service strategy and follows a model successfully implemented in other international markets. The newly integrated service team brings decades of experience working with Mark Andy presses and will provide expert technical assistance across Mexico and select Central American markets.

Mark Andy will formally introduce this new service organization at Labelexpo Mexico in April, where CEO Duane Pekar will discuss the strategic initiative at an exclusive VIP event. Visitors to the Mark Andy booth will have the opportunity to meet the newly integrated service team and learn more about the company’s commitment to advancing support services in the region.​​​​​​