Parkside celebrates customer survey with another year of success

Flexible packaging specialist Parkside Flexibles has been celebrating a year of continuous improvement after its latest customer survey revealed 100 percent of respondents were satisfied with Parkside’s service and product quality.

The survey was carried out in alignment with ISO9001 standards as part of the annual BRCGS certification process. When asked how satisfied customers were with the level of service Parkside provides, a 90 percent reported the highest possible level of satisfaction (very atisfied), with the other 10 percent stating they were satisfied.

Moreover, 100 percent of respondents rated Parkside’s communication as ‘excellent’ – the best response available.

Other results showed Parkside’s customers rated its response times very highly – with 80 percent scoring them as ‘excellent’, while 100 percent reported being satisfied with the quality of Parkside’s products.

Richard Hallas, QHSE manager at Parkside, said: ‘We carried out our first customer survey last year and were blown away by the responses we received. That set an incredibly high bar for this year’s survey to beat, and I couldn’t be prouder of the team for achieving even better results.

‘Our customers are at the heart of everything we do at Parkside, and we’re committed to continuing to deliver the highest standards of service year after year.

‘The numbers in the report are fantastic, but the relationships behind those numbers are what makes all our hard work worthwhile. We want to thank all those customers who took the time to fill out our survey as we strive to deliver industry-leading customer service and innovation.’