Konica Minolta promotes Mike Faiers

Konica Minolta Business Solutions (UK) has promoted Mike Faiers to chief operations officer, who will lead the team in developing and refining processes and procedures, including service and support, logistics and the wider supply chain.

Mike Faiers joined Konica Minolta in 2021 as its chief technology officer to drive innovation and deliver products and services that meet its customers’ current and future workplace challenges.

Assuming the new role of chief operations officer, his remit is to develop and refine processes and procedures that position Konica Minolta even closer to its customers, providing them with the products, care and support they need throughout every stage of their journey.

‘Our success is defined by the satisfaction of our customers,’ commented Faiers. ‘Having one best-in-class team responsible for overseeing and fulfilling our commitments to them, ensures we optimize our service delivery, identify opportunities to develop our portfolio and build long-term loyalty, rooted in trust, competence and consistently delivering on every promise we make.’

During his tenure as chief technology officer, Faiers led a team that helped to consolidate Konica Minolta's reputation as a supplier of innovative digital technologies that are transforming operations in SMB office environments as well as professional print rooms.

In his new role, he will build on his time spent working across every facet of the business, to optimize operations including service and support, logistics and the wider supply chain.

‘Every decision we make will be guided by the overarching question of how the actions we take can positively impact the experience of our customers,’ added Faiers.

Rob Ferris, chief executive officer of Konica Minolta Business Solutions (UK), stated:  ‘Konica Minolta has always been a customer-centric organization. As such we are constantly on the lookout for ways to refine and evolve our offering. In his new role, Mike leads an experienced and tight-knit team that has a truly holistic view of the entire end-to-end customer journey, with each member focused on delivering the best possible solutions, service and support.’