Xaar opens Customer Service Centre in China

Headed up by Samuel Tam, Xaar’s general manager for Asia, the team includes new recruits Cathy Yuan, customer service manager for Asia and Shawn Feng, sales and application development manager for Asia, who join Kit Yung, Jeff Mak and Rob Ison. Together they will focus on delivering technical support and training to customers, helping to grow relationships and provide a fast response to their needs. 

The new Customer Service Centre builds on Xaar’s new ImagineX bulk printhead platform, which provides the company’s product roadmap. Innovations such as printing at 1440 DPI resolution, 150kHz frequency, 200°C and 100cP viscosity are planned, reinforcing Xaar’s reputation in the Chinese market and worldwide for developing the latest inkjet printing technologies. 

Graham Tweedale, general manager of Xaar’s printhead business unit, said: ‘We are thrilled to be opening our latest Customer Service Centre in Shenzhen, which will allow us to offer enhanced support to our customers, suppliers and strategic partners for years to come.

‘This is an important step for Xaar in cementing our growing position in China and unlocking the regional potential for the latest inkjet technologies as we see the innovation planned by our ImagineX platform come to fruition.’