Omet releases Nova app

According to the company, Nova represents a new frontier for the customer assistance. It is managed directly from OMET offices, allowing the Omet technicians to work in the customer's virtual reality and to guide the local staff over the needed operations.

‘What distinguishes this app from the others is the instant translation and the ease of customer interaction. Thanks to Nova, over the recent months we have been able to solve customers’ requests in all continents without the physical presence of our technicians. We managed to carry out maintenance and complete replacement of machine parts, virtually guiding the staff on site,’ explained Antonio Muraca, Omet assistance manager. ‘We already had the opportunity to successfully test the app during the lockdown and we think Nova will be the protagonist in the future also for remote installations carried out by local collaborators.’

To use the new app, a first download registration must be made which allows Omet to immediately recognize who is calling and identify the customer and its machines. Then, the technician will be able to operate and guide local staff with maximum safety, thanks to various tools able of recognizing the context, including potential dangers and machine operating mechanisms.

The Nova app is already available from online stores (both Android and iOS), by entering ‘Omet Nova’ as a search. Starting from 2021 it will be included in sales contracts. It is suitable for any Omet machine. A smartphone or tablet is needed to access the app.

‘The Nova app is already active globally and represents a revolution for the world of assistance. With the pandemic underway, it becomes the key to manage any type of remote technical intervention, from installation to fault repair, without any delay or loss of effectiveness. However, Omet does not consider it a simple goal, but the first step towards an even more ambitious goal: 24 hour assistance,’ said Marco Calcagni, Omet sales director.