Cerm debuts AI assistant at Labelexpo Americas

Cerm debuts Lumi, a new AI-powered support assistant designed to offer a new level of immediate, 24/7 available, intelligent assistance tailored to Cerm MIS customers’ needs.   

Cerm unveils Lumi at Labelexpo Americas 2024 booth 437, Hall A. In sessions, led by Peter Heyse, director of product development at Cerm, the company showcases how Lumi is a dedicated guide specifically designed for Cerm MIS users, whether it’s troubleshooting or navigating complex workflows. 

The sessions are held on Sept 10, from 4-4:30 pm, and on Sept 12, from 1-1:30 pm. 

‘Born from our own need to boost efficiency during the onboarding process of new team members, Lumi is here to transform how our clients experience support,’ said Sebastiaan Hermans, Cerm marketing manager. ‘This AI assistant is set to redefine customer service by making help accessible at any time, ensuring our clients can use Cerm MIS Software with confidence.’ 

Lumi’s capabilities promise to reduce downtime and improve operational efficiency by delivering precise, on-demand assistance that helps users maximize the potential of Cerm MIS and make it easier and more efficient to navigate Cerm MIS.